Do not be lazy

Idiom : take

  Engvid by Emma

1.When did the accident take place?  - happen
2. Please take your time. -do not rush
3. It takes forever to load these files. -take long time
4. The painkillers should take effect soon.  -start working
5.Don't take sides without understanding the issues.
6.See you!  Take care!  -look up yourself
7,Do you take note of how she  looked at me?  -pay attention
8. You need to take charge of your life.

Idioms with "have"

Engvid by Rebecca

- Bill has a sweet tooth. 
: he likes to eat sweet thing.

Susan has a heart of gold
: very kind, generous

John has a good head on his shoulders.
: smart, intelligent, good brain

Angela has her hand full.
: very busy

Steven has eyes in the back of his head.
: you know what happening around you.

Barbara has a big mouth
: not good, like to gossip, talk a lot

Mark has a green thumb.
: plants, he is very good at gardening

Julia has her head in the clouds.
: she has not pay attention

Concluding letters and emails

Asking for further help

	letters	emails
If you have any further questions, please don’t hesitate to contact me.
Please feel free to call me on (telephone) or at (email), if you require any further information.

REQUESTING CONTACT

	letters	emails
I would be grateful if you would get in touch with me (as soon as possible). You can reach me on (…)

INVITING FURTHER CONTACT

	letters	emails
I very much look forward to hearing from you.
I look forward to working with you in the future.

Phrases for a presentation

Introducing the topic

Today I am here to talk to you about…
As you all know, today I am going to talk to you about…
I would like to take this opportunity to talk to you about…
I am delighted to be here today to tell you about…
Today I would like to outline…

Structuring the presentation

My talk is divided into x parts.
I’ll start with / Firstly I will talk about… / I’ll begin with
then I will look at …
next…
and finally…
I will be glad to answer any questions that you may have at the end.

Beginning the presentation

I’ll start with some general information on…
I’d just like to give you some background information about…
Before I start, does anyone know…?
As you are all aware / As you all know…

Changing the topic/speaker

Right, let’s move on to…
This leads me to my next point, which is…
I’d now like to look at / consider…
Now I will pass you over to /hand over to Max Mustermann.
Does anyone have any questions before I move on?

Summary

To sum up…
So to summarise the main points of my talk…
Just a quick recap of my main points…

Inviting questions

Does have anyone have any questions?
I will be happy to answer your questions now
If you have any questions, please don’t hesitate to ask
If you have any further questions, I will be happy to talk to you at the end.

Conclusion

I’d like to conclude by…
That brings me to the end of my presentation, thank for listening / for your attention.
Thank you all for listening, it was a pleasure being here today.
Well that’s it from me. Thanks very much.

On behalf of Company I would like to welcome you here today. My name is Max Mustermann and I am the CFO of Global Travel.

Hi, I’m Max and I am the head of markteing of Global Travel.

Good morning/afternoon/evening ladies and gentlemen. My name is Max Mustermann and I am delighted to be here today to talk to you about…

I’d like to introduce my colleague Max Mustermann.

Hi everyone, I’m Max from Accounts and today I’d like to talk to you about…

Mean vs Meanwhile

Engvid by Emma

While
- I will do my homework while you watch TV.
- Everyday, I eat breakfast while reading the newspaper.
- While you sang, I took picture of you.
- While I was waiting for Jeremy, I heard a loud noise.
- I read a lot of books while I was on the airplane.

Meanwhile 
- I went to a concert .Meanwhile, my friend was at a restaurant.
- Mom worked all day. Meanwhile, I was at school.
- People were at home watching TV. Meanwhile, aliens were planing their invasion of the Earth.

Top Telephone Tips

Engvid by Emma

- Polite : could, would, may
Could I speak to ....?

- Practice : try to take note

- Spelling :  some are the same

- Numbers :  usually practice listening the number  ex. 30 vs 13

- Ask if you don't understand : I'm sorry, could you please slow down.

- Memorize key expression : May I ask who's calling?

- Formal / informal

Small talk during business conversation

Engvid  by Jade : Mixing Business with Pleasure

Have you been here before?
What and impressive / charming place!
Have you visited the UK?

Do you like English food?
Could you recommend something?
What do...... people eat for breakfast?

Common Interesting
What do you think of the latest ....new album?
Do you like the new collection?

Family
Are you married?
Do you have kids?

What do you think the outcome of the election will be?

Talk about the business after small talk
Let's get down to business = to talk the details of work....
On that note, have you considered our offer?
Let's not beat around the bush  อย่านอกเรื่อง
So, do we have a deal.

Changing basic English into business English

Engvid by Rebecca

Basic    >    Business
got   >  received
need > require
talk about  > discuss
get in touch > contact
make sure > ensure
give travel plan > provide itinerary
let the know > inform
tell why > explain
 talk more > elaborate  = give more information
fix the problem > solve

Price Negotiation

6 Steps to Follow When Writing a Price Negotiation Letter

Let’s quickly dissect the letter written above, so that you have a template for writing future letters.

1. Have a positive, polite & professional tone throughout the letter.
The whole letter is positive and professional. If the vendor cannot accommodate the discount asked by the client, then the client nicely outlines the possible course of action he needs to take.
2. Praise the Vendor
The first 3 paragraphs of this letter do exactly that, by praising the vendor for the comprehensive proposal.
3. Explain your Position
This is highlighted in the second part of the letter above where we outline the Vice President’s budget cap, how the Contracts Specialist would like to work with the supplier etc. Here usually some suppliers would make up many stories. However it’s best to simply tell the truth and leave the ‘tales’ out of such letters.
4. Ask for an Odd Number Discount
When you ask for a discount always go on the odd numbers, 3, 6, 7, 9 % and so on. Never ask for 5/10/15 % and so on. When you ask for an odd number it shows that you have carefully evaluated the proposal of the supplier and considered your budget. If your industry operates on low margins it would be fine to go on 2.5%, 3.5% and so on.
5. Let the supplier Know what would happen if he will not negotiate on price.
In our case we mentioned that we would have to open this to another 3 suppliers.
6. State past business given to the supplier & possible future business.
Be careful that when you indicate the prospect for future business you are non-committal as you do not know whether you will be able to give future business or not. Whenever in doubt, simply refer to past business as a possible trend for future business.

Example 1: How NOT to Write a Price Negotiation Letter

Here’s an actual email (for all purpose an email is a letter nowadays), which we received from one of our clients, asking for a better price than we quoted. (Of course names have been changed to protect the confidentiality)

---

Good day Janet,

Thank you for your proposal. Our company reviews your bid and found high. Therefore, you are requested to submit a revised bid.

We also have reviewed your comments and result with the followings:

The payment will be in accordance with the Contract Terms & Conditions as stated in Paragraph 2 of Schedule B.

Moreover, please be advised if you have any inquiry or question, send it by e-mail no later than October 21.

Regards,
James Belushi

As you may imagine the reply to this price negotiation letter (email) was something along the line that the price quoted was the best price. After that a second price negotiation letter (email) followed, as below:

Example 2: How NOT to Write a Price Negotiation Letter

---

Good day Janet,

Please be advised that our offer is $175,500 (your bid – 10%).

Kindly be advised that we need your reply by Monday October 25.

Best regards,

Morgan Freeman
Contract Specialist
Contracts Unit

Again this email received a similar reply to the previous one, with the end result that the supplier got the contract at the quoted price.

Example 3: of How to Write an Effective Price Negotiation Letter

Let’s write now a price negotiation letter that is more effective for price negotiations.

---

Dear Janet,

Thank you for your proposal. We sincerely appreciate the effort that you have put in submitting such a comprehensive proposal for our company.

We do understand that you would have spend considerable time and resources to come up with this proposal which outlines in details how you are going to provide what we need.

I and my team reviewed the whole proposal in detail, and overall we are happy with it. At the same time there’s one fundamental issue which will probably stop us from giving this contract to you.

Let me explain:

Our Vice President has given us a specific budget for this contract. He also has instructed our contracts team to get another 3 quotes from other suppliers, with a view to have a competitive pricing quoted.

On my side I managed to convince him that we should hold on from getting quotes from other suppliers, since in the past you have done a very good job. I promised him that we are going to get this contract within the budget that he gave. He agreed to this, but if we cannot get your proposed price within our budget, then we would have to open this to another 3 suppliers.

Again I personally would love to have you as our supplier. But to do this we would need your price to better than what you have quoted in your initial proposal. Your price should be 9% lower at a final price of USD 177,500.

If you cannot offer this price, I’m afraid that we would have to look at getting other suppliers for this job.

Again I hope and trust to get your acceptance of this offer from our side. I trust you understand that in the past we have been loyal clients to you and I am sure that in the future your flexibility in your offer should result in future work for you and your organization.

Looking forward to hearing from you by 27 October.

Best Regards

Morgan Freeman
Contract Specialist
Contracts Unit

................................................................................................................

Dear Mr. Beckham:

Thank you for the proposal you sent for the marketing supplies for our new campaign. I sincerely appreciate the effort you put into determining the price of each unit and composing such a comprehensive proposal for our company. As always, your thoroughness and professionalism is evident from the sheer effort at your end.

I understand that it took much time and effort to come up with this proposal and I do not for a minute question its genuineness. However, we have been allotted a certain budget for this particular campaign which is much lower than our usual allotments. The company had to cut back on expenses due to a recent (and heavy) loss that we incurred on a previous campaign and we are trying to be moderate where expenses are concerned.

At my end, I have had to research quotes from other vendors and was provided with two very reasonable quotations. While personally I would not like to work with any other supplier than Writing Materials, I will have no say in the decision to choose one if the company is provided with a lower price quotation than yours. I would like to inquire if it will be possible to decrease the quote for this particular project so that we can continue working as we have in the past. I believe that if we sit down and discuss this, you can make suggestions as to what material costs can be excluded to bring the overall cost down.

On the other hand, if you feel that you can give me a lower quotation on an immediate basis, I will be more than happy to send in a check as soon as we agree on a price. Any flexibility in this offer will of course pave the way for further work between MaKa Systems and Writing Materials so please consider this seriously. I am waiting for a prompt reply from your end.

Thank you very much.

................................................................................................................................................................................

Dear K.Tan,

Thank you for you price quote. Our team reviewed and found this rate seems too high.

As our client has limited budget. We would be grateful if you could send us your best reduced price.

Kindly reconsider the rate and reply by Friday 19^th Aug.  we hope that you will respond positively.

Regards,

Chamaiporn S.